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Common Questions

Do you have a store / accept local customers?

Unfortunately, we dont have any physical store yet. We just have an small studio that fit our artisan team. We usually hand out at a coffee shop nearby.

How can i get Artkey products?

As our notification before, we only sell our products in 4 ways now to ensure product's quality: Raffle, Flash sale (FCFS), Auction (one-off products) & (one-off products)

Does Artkey have any distribution policy?

Sadly we don't. Our products are limited products, It's impossible to find a distributor to distribute a limited product, right?

Where are Artkey located?

We're located in Vietnam, but our site uses English only. We apologize if it causes any problem, as we sell our product internationally

Where can i contact Artkey for support?

You can find Contact Us on our menu bar, or directly contact us via our Facebook social page & Discord. We rarely access IG's inbox, so please do us a favour, not to contact us via IG, we don't want to miss any messages from you

Shipping, privacy & terms

Replacement Policy

All products which are shipped out will be under our guarentee services. If you have any issue with stem/surface of the product, please kindly contact us. We are always here to support!.

Please also help us to note that every Artkey keycap is 100% handmade keycap. So, it's one-of keycap that you can't never find another exactly the same with Artkey keycaps that you are keeping. 

Shipping & delivery policy

Shipping & delivery policy

We have two shipping options to offer: standard shipping via Post office & DHL Express service. However, Both of them do not deliver to PO Boxes, military and restricted areas, all naval ports and Jurong Island.

Order status & tracking

All orders are well prepared as notification in our event posts. This could vary with circumstances based on our material parter (Boxes, ID cards, name cards, etc...). When your order is shipped out, we will update a tracking code via notification email so that you can stay up-to-date to your order status.

Taxes, Duties & Tariffs

For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.

Mode of payments

We accept payments via VISA/MASTER credit and debit cards, Domestic ATM cards & PayPal.